In a new interview with E! News, Britney Spears’ cousin Alli Sims confirms that she was denied entry to Brit’s place on Thursday night. Which means that it’s not just friends and other hanger-ons experiencing trouble accessing Britney, but also family members.

“It’s kind of true. I drove up there for a minute because I had to go to another party [nearby]… I just talked to her for a second,” said Sims.

At a pre-Grammy party, Sims also said that Britney is “doing well and everything’s going to be okay, and I love her to death and she knows everybody is rooting for her.”

Sims, who hasn’t given an on-camera interview for months, said that she is optimistic that Britney will “get back to normal and balance out.”